FAQs

As a family business, we pride ourselves on excellence in client service and as such your peace of mind and satisfaction throughout the building process is very important to us.



Qantas

Thanks to our new partnership with Qantas Frequent Flyer, we are excited to announce our Qantas Frequent Flyer - Take Off Promotion – where we offer a minimum of 1 Qantas Point for every dollar spent on Eligible Builds, with unlimited points-earning potential. 

The more you spend on your new Beechwood home, the more points you’ll earn - uncapped! 

As a special bonus, if the value of your Eligible Build is under $300,000, we will bump you up to 300,000 Qantas Points.  

The Offers
 
Qantas Frequent Flyer (QFF) members who meet the Qualifying Criteria, will earn:
 
1 Qantas Point for each $1 spent on Eligible Builds; 

or 
 
300,000 Qantas Points on Eligible Builds with a Building Contract value of $300,000 or less.

This promotion commences on 26 January 2021. You must be a Qantas Frequent Flyer (QFF) member to earn and use Qantas Points. A joining fee usually applies. However Beechwood customers can join for free. Membership and the earning and redemption of Qantas Points are subject to the QFF program Terms and Conditions. Purchases are subject to Beechwood’s Terms and Conditions. 

The Qantas Points you will earn are based on the Building Contract price at the time of contract signing.

Here’s how to calculate the Qantas Points you will earn:

  • If the Building Contract price of your home at the time of contract signing comes to $483,522, you will earn a whopping 483,522 Qantas Points. 
  • If the Building Contract price of your home is $263,379 at the time of contract signing, we will bump you up to earn 300,000 Qantas Points. 
  • As the points are uncapped, if you want to build a home with a Building Contract price of $1,000,000, we will give you 1,000,000 Qantas Points. 
  • If you want to build more than one Beechwood home during the relevant promotion period, we will give you Qantas Points on every Eligible Build.
The land portion of ‘home and land packages’ sold or marketed by Beechwood are not included in the calculation of points earned unless expressly stated otherwise.

This promotion is for new customers who complete all of the following stages on or after 26 January 2021 and before 1 December 2022:

  1. request a first Tender to build a Beechwood home on their property; and
  2. sign a Building Contract; and 
  3. provide a letter from a lender authorising construction to commence (or provide satisfactory proof of available funds for construction where no lender is involved).
You must advise Beechwood your QFF membership number prior to signing a Building Contract in order to receive Qantas Points.

Most homes are an Eligible Build. “Eligible Builds” means a new (including off the plan) residential property that is to be constructed by Beechwood. Eligible Builds exclude:

  1. freestanding granny flats that are not constructed with any other Beechwood home at the same time;
  2. builds where a first Tender was requested and/or a security payment was made prior to 26 January 2021;
  3. the sale of display homes by Beechwood;
  4. projects undertaken by Beechwood for government entities;
  5. demolition and associated costs on knockdown rebuild (KDR) projects (unless Beechwood is carrying out the demolition). 
Qantas Points will not be earned on government taxes and charges such as stamp duty, developer contributions and the like (as these are not allowed for or included in the Building Contract). 

Unfortunately for you, you do not qualify for this promotion as you would have likely already received a promotional discount when you accepted your Tender.

You must advise Beechwood your QFF membership number prior to signing a Building Contract in order to receive Qantas Points.

Qantas Points will be credited to your nominated Qantas Frequent Flyer account within 60 days after you have signed your Building Contract and provided a letter from your lender authorizing construction to commence [see above]. Where you are building without a lender, you will need to instead provide us with satisfactory proof of available funds for construction after you have signed your Building Contract. 

Answer: A lot. 

When it’s time to use your Qantas Points, you can choose from thousands of amazing rewards. You can take a well-earned break, request a flight upgrade, book an unforgettable rail journey, indulge in gourmet food and wine, or treat yourself to something from the Qantas Rewards Store - all on Qantas Points. 

You can use Qantas Points for 4 main categories:

  • Flights,
  • Hotels & Travel, 
  • Shopping, and
  • Wine. 
For more information, please visit https://www.qantas.com/au/en/frequent-flyer/use-points.html

Here are a few examples of some of the Classic Flight Rewards you could use. Please note that some of these reward flights may be temporarily unavailable due to the worldwide impact of Covid-19. Check with qantas.com closer to making your booking for latest destination availability.
  • 13,000 Qantas Points – 1x Economy Class Return trip from Sydney to Melbourne or Brisbane or the Gold Coast
  • 29,000 Qantas Points – 1x Economy Class Return trip from Sydney to Darwin or Ayers Rock or Cairns or Perth
  • 36,000 Qantas Points – 1x Economy Class Return trip from Syd(more...)

The Qantas Points you will earn are based on the Building Contract price at the time of contract signing. The Building Contract price is inclusive of applicable Goods & Services Tax (GST).

If the amount payable under your Building Contract changes during construction stage, this will not affect your Qantas Points earned (and already credited to your nominated account). 

Example A - if there is a provisional allowance in your Building Contract, but the actual cost incurred and payable is less, you will pay less under your Building Contract, and keep the Qantas Points you have already earned.

Example B - if your Building Contract value increases during construction stage because you asked us to carry out extra variation works, you will have to pay extra under your Building Contract, and you will not receive any Qantas Points on those extra charges.

You will earn 1 Qantas Point for every dollar spent on a granny flat build during the relevant promotion period (calculated based on the Building Contract price of your granny flat at the time of contract signing).

Where you are building a home with a granny flat, you will earn 1 Qantas Point for every dollar spent on your home and your granny flat – i.e. the combined Building Contract price. 

For the purposes of earning Qantas Points, a home and granny flat is considered to be a single transaction (despite technically comprising two dwellings). Customers are not eligible to earn a ‘bump up’ to 300,000 Qantas Points on the home and a further ‘bump up’ of 300,000 Qantas Points on the granny flat.

‘Bump ups’ are not available where only a granny flat (as opposed to a home) is to be constructed. 

Example A - if you are building a freestanding granny flat only (with no other Beechwood home at the same time), you will still earn 1 Qantas Point for every dollar of your Building Contract price for your granny flat build. However, for these builds, you will not receive the ‘bump up’ to 300,000 Qantas Points. Freestanding granny flats are traditional granny flats in your backyard (that are not attached to a home). Freestanding granny flat builds typic(more...)

To ensure you keep your Qantas Points from expiring, you will need to earn or use Qantas Points through your account at least once every 18 months. This includes earning or using Qantas Points with QFF program partners. 

You can earn and use your Qantas Points on every eligible flight with Qantas, Jetstar and over 50 oneworld member and partner airlines and their affiliates, flying to over 1,200 destinations globally.
 
You can use your Qantas Points on Classic Flight Rewards, Classic Upgrade Rewards and Points Plus Play Flights – where you use a combination of Qantas Points and cash to reach your dream destination. 

Where you book Classic Flight Rewards or Classic Upgrade Rewards, you may need to pay some government and carrier fees and taxes. 

We have signed a long-term partnership with Qantas to enable us to offer points at least until the end of 2022. 

We may change the promotion and the Qantas Points on offer from time to time. 

Sometimes you could earn more points than with the Beechwood’s - Qantas Frequent Flyer - Take Off Promotion, sometimes you might earn less. 

We can assure you that Beechwood’s - Qantas Frequent Flyer - Take Off Promotion will be available for customers who pay their deposit before 30 June 2021. 

Beechwood reserves the right to withdraw or amend this offer at any time. Errors and omissions excepted. 

These FAQs are intended to assist in the interpretation of the Terms and Conditions.

  1. (The Offer) Qantas Frequent Flyer (QFF) members who meet the Qualifying Criteria, will earn: 
    1. 1 Qantas Point for each $1 spent on Eligible Builds; or 
    2. 300,000 Qantas Points on Eligible Builds with a Building Contract value of $300,000 or less.
  1. (Important Information) This promotion commences on 26 January 2021. The customer must be a Qantas Frequent Flyer (QFF) member to earn and use Qantas Points. A joining fee usually applies. Beechwood customers can join for free. Membership and the earning and redemption of Qantas Points are subject to the QFF program Terms and Conditions. Purchases are subject to Beechwood’s Terms and Conditions. The customer must advise Beechwood of their QFF membership number prior to signing a Building Contract in order to receive Qantas Points.
  1. (Calculation of Points Awarded) The Qantas Points earned in this promotion are based on the Building Contract price at the time of contrac(more...)

Pulse

If you have a registered login with Pulse but you have forgotten your Client ID, visit the "Trouble logging in?" link to enter your registered email address. We will then send you an email with the Client ID(s) associated with that email address. 

If you have forgotten your password, visit the "Forgotten your password?" link to enter your Client ID. We will then send you a code via email that is to be entered into Pulse to enable you to reset your password.

If you have tried the above and are still having troubles, please contact us at pulse@beechwoodhomes.com.au.

Design Phase

Deciding to build a home is a big decision. We’re there with you and our aim is to provide peace of mind, whether through our structural guarantee, our transparent fixed pricing, our real time Pulse customer portal or our no b/s approach. For us, the journey of building is just as important as the completed home.

Prices shown on the website are for Sydney Region and include the Base Price and Standard Site Costs for each home. Prices will differ for regional areas and for areas the subject of travel allowances. See Inclusions, Flex-U-Build & Pricing for additional info and current inclusions and standard site costs.

eechwood's Tender already comes with a 12-month Tender period. With Tender Extender, you can lock-in a 18-month Tender period if you want more peace of mind. This is perfect where there may be delays in land being registered or you need longer to get your finance approved. Tender Extender is a potentially cheaper option than if your Tender expires.

Tender Extender is a potentially cheaper option than if your Tender expires. If your Tender period expires, we will charge an additional $1,000 for each month over. Most builders rub their hands together with glee when a Tender expires. This allows them to re-price the project and often charge significant additional amounts. By that point, you are so far down the track, it is not feasible to change builders. Beechwood tells you up-front what the additional costs will be if your Tender runs over time before you are in a position to commit to and pay for a building contract. That way, you know what you might be up for from the beginning. This offer is valid for an additional 9-months after the Tender period (or extended Tender period) expires and projects will be re-priced after that time.

  1. Some builders offer waffle slabs. Beechwood’s slabs are full concrete with reinforcing steel. Whilst waffle pods offer some thermal efficiencies, we think nothing beats the strength of steel and concrete. After all, it’s the foundation of your new home.
  2. Most builders only offer a slab to suit ‘S’ or ‘M’ soil classifications. Beechwood’s concrete slabs are designed to suit ‘H1’ – Highly Reactive soil classifications. This produces a more engineered slab, avoiding a common builder trick where builders start charging extra for ‘H1’ conditions following receipt of a geotechnical report. Beechwood includes ‘H1’ soil conditions as standard. 
  3. Most builders offer a rebate to the edge beam of the slab. Beechwood provides 3 courses of brickwork in lieu of the normally used 2 courses of brickwork. The Beechwood Advantage eliminates the unsightly exposure of 150mm of concrete around the perimeter of your new home.
  4. Frames and trusses provide the structural support to your new home. Most builders only use 70mm timber frames. Beechwood uses wider 90mm timber wall frames and roof trusses for extra strength. Beechwood spaces the timber supports to the external frame at closer 450mm intervals (instead of 600mm).
  5. Beechwood provides roof sarking (which is(more...)

We aim to process a Tender within 2 to 3 weeks however, this is dependent upon the level of customisation you have requested, known site specific requirements and access to the property. Access to a property will enable us to provide a more accurate Tender to meet your requirements.

Yes, Beechwood are happy to customise the home to suit your family needs.

Beechwood is predominantly a Project Home builder, however any variations to our standard floor plans does impact the time it will take us to process your home through the Pre-Construction phase. This is due drawing amendments, assessment of planning requirements, structural implications, estimating additional labour and materials and other issues that may arise.

The size of design and level of customisation of your home will determine how long your home will take to build. A standard single story home (with minimal customisation) will take somewhere between 26 and 28 weeks to construct. A standard two-storey home (with minimal customisation) will take somewhere between 35 to 37 weeks. However the one thing we cannot plan for is the weather! Poor weather conditions will mean that at certain times during construction we may not be able to access the site. Therefore construction times may increase.

Pre-Construction Phase

Upon signing your Contract you have a 5 day cooling off period. 

Cash contracts will be required to pay a further Deposit on Exchange (which is 10% of your contract price less security payment previously paid) within 7 days.  

We will then require a Letter to Commence from your bank. Once this letter, and any other outstanding documents are received (e.g. demolition certificate), Beechwood has 28 working days to commence works on site (which will be the Commencement Date).

A Bushfire Attack Level (BAL) is a means of measuring the severity of a building’s potential exposure to ember attack, radiant heat and direct flame contact. There are 6 BAL classifications. Where your house is greater than 100m from any classified vegetation, the BAL rating will more than likely be BAL–LOW and will not require any special construction requirements. Where there is a risk or potential that ember attack could affect your home (typically because it is closer than 100m from classified vegetation) it will be classified between BAL 12.5 to BAL 40. The lower the number, the less special construction requirements to be met. The most extreme category is BAL FZ (short for flame zone) where a building is directly adjacent to bushland and there are various special construction requirements that could end up adding over $100,000 to your total build cost. Depending on the BAL classification, different (often less combustible but more expensive) construction materials will need to be substituted.

A Complying Development Certificate (CDC) is a combined planning and construction approval process. This process is generally faster than a DA/CC application as it can be assessed by a private certifier or your local Council. This process typically takes 2-4 weeks depending on the nature of your application, the characteristics of your block, Council area, objections from neighbours and any other additional information requested.

A Development Application (DA) is a formal request to carry out development within a Local Government. The DA contains documents and forms that show the merits of your project and it must include how it adheres to building requirements (local, state and federal). 

This process typically takes 6-8 weeks depending on the nature of your application, the characteristics of your block, Council area, that Council's workload and specific requirements, objections from neighbours and any other additional information requested by Council. In addition to the DA approval, we will then need to proceed to the Construction Certificate process, which typically takes 2-4 weeks.

A Construction Certificate (CC) is a certificate issued by a Principal Certifying Authority (Private Certifier or your local Council) and is also required as it will allow us to start construction. The certificate confirms that the development specifications and construction plans are consistent with the Development Consent and comply with the Building Code of Australia.

This process typically takes 2-4 weeks depending on the nature of your application, the conditions contained in the Development Consent and any other additional information requested.

It varies from bank to bank and dependent upon how busy they are at the time. The average is between 7 to 14 days. Beechwood Customer Service Officer's (CSO's) will typically check in with you after 5 days. 

The person who send you your Final Plans for approval will be your Customer Service Officer (CSO) through the Construction phase.

To get the most efficient response to any questions/concerns you may have, please direct them to your CSO in the first instance. The Pulse website will provide you a list of your build team members.

Your commencement date will be within 28 working days of receiving for Letter to Commence. 

During that time we will arrange for your Final Plans to be sent out for approval. At the same time we will start issuing orders and pegging out your site.

Construction Phase

Beechwood follows statistics provided by the Bureau of Meteorology. A rain day is day where rainfall in a particular area is greater than 1mm. 

Unfortunately weather is something we cannot control.

At Beechwood Homes, we want to get you into as soon as possible and we will use all our best endeavours to do so! 
Your practical completion date, however, is defined in your contract as being the commencement date plus the construction period.

As all your orders are processed not long after signing a Contract, any changes made require administrative time to contact suppliers and trade and issue revised orders. This is an administration charge to change orders, plans and any other documentation applicable to accommodate the variation.

Maintenance Phase

Once settlement has been reached and you receive the keys to your home, your 90-day maintenance period begins.

Once your list has been received a confirmation email will be sent and your list will be processed.  Once it has been processed someone from Maintenance Team will contact you to arrange a time suitable for us to inspect these matters to determine what works are required to be actioned.

After the appointment, the inspection report will be processed and any necessary works will be issued to trades and Maintenance Team members. A Maintenance Co-ordinator will contact you from Beechwood by phone or email to advise which trades will be attending to the works.

Any non-urgent items that you would like reviewed. We encourage you to download the ‘Maintenance Checklist’ from the Pulse Portal, and type in anything you feel needs our attention. 

While most will not require immediate attention, you will be given an emergency contact for urgent matters.

Once it reaches the end of the 90 days, email your list to our Maintenance Team.